Most maintenance teams are under continual pressure to improve energy efficiency and reduce operating costs—while also delivering strategic, high-quality service. To meet business, financial and customer goals alike, they need to improve asset efficiency, increase resource performance and improve ticket response time.
IBM TRIRIGA Operations suite can help accomplish all of the above by automating everything from demand maintenance, planned maintenance schedules and self-service requests, to approvals, dispatching, cost tracking and reports. It also drives insights, with facility assessment tools that track and help evaluate buildings and assets for both deficiencies and opportunities.
From improving service quality to supporting sustainability goals, the following are key ways IBM TRIRIGA Operations can serve your organization:
- Enhancing service management. IBM TRIRIGA Operations improves service provider performance both within and outside the organization. First, its employee self-service portal and contact center help team’s process service requests faster. The suite also automatically catches duplicate requests and uses embedded knowledge management to improve cost avoidance and minimize unnecessary service dispatches. And by automatically routing corrective and planned work tasks based on service level agreements, warranties, and real estate leases, IBM TRIRIGA creates efficiency from task assignment, and on.
- Reducing costs with automated service contract management. Using a three-way match between service contracts, completed work tasks and vendor task invoices, IBM TRIRIGA Operations tracks service level agreements and warranty contracts—so you receive automatic notifications on renewals and expirations. It also enables you to maximize payment discounts and reduce overall expenses by automating service assignment and task invoices.
- Improving facility assets with data-driven insights. IBM TRIRIGA Operations’ facility assessment improves the value of your real estate portfolio by capturing deficiencies in facilities, building systems and assets, and opportunities to improve the environmental impact. From there, it summarizes deficiency costs based on an optional IBM TRIRIGA Connector for RSMeans and calculates the Facility Condition Index and Green Condition Index for each building. Meanwhile, embedded capital planning tools provide configurable multi-year financial and risk impact of deficiencies and planned replacements.
- Supporting efficiency and sustainability goals. Using embedded ENERGY STAR® calculations, IBM TRIRIGA Operations can help you more easily evaluate the required investment, potential returns and expected carbon savings of any given energy-related initiative. Its automated processes can generate planned work requests and capital projects, helping your teams more effectively respond to deficiencies, as well as opportunities. And once relevant tasks are complete, it automatically recalculates for a real-time picture of your overall facility performance.