“The future of the student experience is personal,” declares Glenda Morgan of Gartner Research.[i] Morgan goes on to say that a “…personalized, integrated and coherent student experience will become a key differentiator for higher education institutions…” and it is crucial that CIOs create the infrastructure to make it possible.
Educational institutions must deal with rapidly evolving technology and student demands while controlling their costs. Campus facilities, their biggest assets, drive significant costs. Adopting a total cost of ownership (TCO) policy is vital. Other challenges include:
- Aging Infrastructure: To avoid the risk of building failure, you must know the age profile of the campus space. This will help you to set maintenance priority levels (based on various criteria including age, criticality etc.) and establish renovation versus replacement strategies.
- Alternative modes of learning: Whether it is online courses, reading resources, podcasts or other e-learning methodologies, technological changes are making modern classrooms redundant, so you must plan accordingly.
- Disparate systems: Using disparate systems to manage campus facilities results in multiple islands of information and takes away from the big picture. A “single version of truth” is necessary for effective management of campus facilities.
- Shrinking Capital Investments: As educational institutions continue to grapple with shrinking budgets and limited capital, selecting the right assets and timing your investments will be key to managing facilities risk.
- Increasing project backlog: Aging infrastructures coupled with low levels of capital contribute to increased project backlog. Track and document backlog – building components, HVAC, plumbing or electrical – for informed decisions on repair versus replace opportunities.
- Increased operational expenses: Being proactive in carrying out preventive maintenance activities may be the right approach with limited operational budgets. However, use technology and data to make the right calls to increase productivity and meet the demands of campus customers.
- Energy Efficiency: “Going green” not only helps in energy conservation but also decreases your utility bill providing you with more funds to be redirected for other facility enhancement activities.
How can an IWMS solution help
An Integrated Workplace Management System (IWMS) software like IBM TRIRIGA can help deal with the above challenges and can also result in cost savings in the long run. Implement IBM TRIRIGA in your campus to:
- Acquire a holistic view of facility assets and a “single point of truth” for facilities information and performance indicators
- Identify underperforming locations, resources and processes
- Monitor building conditions and use business analytics to analyze and make informed decisions on repair versus replacement opportunities
- Streamline user access to shared assets, equipment and spaces to optimize their usage
- Detect minor changes in asset performance and proactively schedule maintenance to reduce risks of expensive repairs and unscheduled downtime
- Track and manage energy use and environmental performance to reduce energy costs and achieve energy sustainability goals
- Provide transparent and auditable data to all stakeholders
With multiple, successful implementations in the higher education sector, JLL’s team of IBM TRIRIGA experts understand the challenges specific to campuses and will guide you through every step of the IBM TRIRIGA implementation process.
The JLL Team