The success of any TRIRIGA/Maximo implementation project is highly influenced by your selection of your implementation partner. Even the best planned projects may fail if the project team does not have the right expertise. Depending on your industry sector, and the size of organization, different systems will have particular strengths and weaknesses which will influence the outcome of your project. However, your choice of an implementation partner is just as significant as the process you adopt.  Too often companies don’t take the time to scrutinize the partner’s quality during the selection process.

Your company is making a significant investment that will impact your business for years to come. You need an implementation partner who is an expert in the solution, but can work well with your team and provide the direction and support required for a successful project. The ideal implementation partner will work with you to develop a deployment plan, manage the project and provide continuing long-term support.

Below are a few suggestions to help you choose the best implementation partner:

  • Technical Expertise: It goes without saying that in-depth knowledge of the software is essential. But there are further things to consider. Your partner also needs to understand how the new solution will integrate with your existing software, systems, and processes. Look for evidence of their expertise by certifications, awards, recommendations, and reputation.
  • For instance, is the partner recognized by the software vendor as an Accredited IBM Business Partner for IBM TRIRIGA and or IBM Maximo? Is the partner’s team certified and credentialed? A trustworthy partner should be working closely with IBM to remain up to date on the technology. Do they have easy access to the vendor’s technical experts? Do they have a relationship with other vendors involved with integrated software? Ask questions, check references.
  • Industry Expertise. In addition to technology, your partner should also be familiar and experienced with the processes and business requirements specific to your industry. You may need add-ons or modules developed specifically for your particular vertical. Your partner should have not only have the technical knowledge but also the experience working with others in your market. They should be conversant in the industry language of your teams and understand your industry’s best practices. They must be cognizant of industry regulations and compliance requirements. Do they know the third-party solutions and add-ons that you rely on? Rather than a generalized implementation partner, find a partner with a track record of successful deployments with other companies in your field. Make sure they listen and truly understand your current needs as well as your long-term goals.
  • Collaboration. A deployment can last months, requiring hundreds of decisions and many late nights. Your team must be able to interact with your implementation partner throughout the deployment and in the years that follow. You’ll need to feel that you can trust not only their technical expertise but also their work ethic and their personal interaction and communication with your team. Is your team comfortable interacting with them and are they accessible? Do they demonstrate the professionalism and customer-oriented approach your organization desires? You need to feel confident they’ll provide consistent, reliable service over the life of your system.


A national fast food restaurant chain were implementing their TRIRGA /MAXIMO Application with a vendor and initially they did not research the vendor’s expertise in their industry. In the middle of the project, there were avoidable misunderstandings which lead to an unsuccessful implementation.

In another instance a grocery chain store one of the key success factors for the project required comprehensive reporting for market planning, site selection, and store transactions. The reporting and analytics requirements were extremely complex and required expertise most partners don’t readily have on staff.  The key is to understand all of your needs before selecting the right partner.

In the grocery store example, JLL was engaged to design and deploy 15 critical business reports, which helped the company gain a better understanding of market planning by region, various site transactions grouped by period, and approvals and financial reporting for transactions. With the timely help of the right skill set, the company was able to gain better visibility into its store transactions and was better able to accurately report the status to management.

To learn more about JLL’s implementation methodology,

The JLL Team